Frequently Asked Questions

---

  We highly recommend scheduling your appointment as early as possible. Please be aware that morning appointments are the most sought after. We encourage you to book your appointment as soon as you receive your doctor's order or kit. You can email lab orders to: Healthtoptier@gmail.com. 

 The rates for our services may vary depending on the specific service area, as well as the processing and handling of your specimen. Furthermore, the total cost can fluctuate based on the number of lab orders completed in a single visit. Please note that shipping and delivery requirements are also taken into consideration. At Health Top Tier LLC, we are pleased to offer discounted rates for our valued clients who utilize our services regularly. We appreciate your trust in us and look forward to serving you. 

 At Health Top Tier LLC, we understand that plans can change, and we appreciate your consideration of our cancellation policy. Please find the details outlined below:

To cancel or reschedule an appointment, we kindly ask that you contact us at (310) 703-8706 or email us at Healthtoptier@gmai.com at least 24 hours in advance.

• If you cancel your appointment at least 24 hours prior to the scheduled time, we are happy to inform you that there will be no charge.
• If a cancellation is made within the 24-hour window, we will need to apply a fee of 50% of the total cost of the service.
• - In the event of a no-show or if the appointment is canceled within 2 hours of the scheduled time, please note that the full cost of the service will be charged.

We sincerely appreciate your understanding and support in adhering to this policy, which helps us to better serve all our clients.

We accept payments through MasterCard, Visa, Discover, American Express, Venmo, Zelle, and cash.

 The turnaround time for most routine tests is generally between 2 to 3 business days. However, please be aware that some specialized tests may require up to 7 business days for processing. For any inquiries regarding your results, we kindly encourage you to reach out to your physician directly. Additionally, please note that Health Top Tier LLC. do not receive copies of your test results. Thank you for your understanding.